Empowering You with Exceptional Customer Support
At SAM Labs, we’re not just familiar with the hurdles you face as an educator, we’ve lived them. We know that integrating new technologies into your teaching practice can be daunting. This understanding is what drives our Customer Success team – a dedicated crew of certified educators, who have walked in your shoes.
Here at SAM Labs, we’re committed to turning your STEAM and coding challenges into triumphs, hand in hand with you, every step of the way. It’s not just about providing support, it’s about fostering a partnership for your successful journey with SAM Labs.
"SAM Labs will provide you support along the way, answer any questions you have, and has excellent lessons with everything you need included. Their support continues long after you make your purchase. " - Elizabeth Woodward, Gifted Teacher Grades K-6
Customer Success = Professional Development and Support
Our training & support provide a personalized experience:
- Goal planning to ensure you reach your STEAM & coding vision
- Onboarding & additional onboarding of new teachers over time
- Office hours for additional PD opportunities on specific topics
- Webinars on specific topics for continued learning
- Alignment to your specific standards or science adoptions
- Lesson adaptation
- Supplemental tutorials and resources
- Email and chat support
Customer Journey Timeline with SAM Labs
With SAM Labs, every interaction is an opportunity for growth, and every challenge is a chance for success. Your success is our mission.
Day 1
- Welcome email from Customer Success partner to SAM Labs point of contact
- SAM Studio subscription setup
Day 10
- Goal & vision chat with SAM Labs point of contact to define what you want to see along your year-long SAM Labs journey
Day 30
- Onboarding for all end users
- Follow up email containing additional getting started and contact information
- Customer contact to complete goal sheet with Customer Success partner
Day 45-90
- Teacher plans for use at least 1 day in the next 30 days (ie. 1 lesson a week or 1 lesson bi-weekly)
- Check-in meeting with customer contact and/or end users
- Implementation guides & planning resources sent, as needed
- SAM Labs point of contact and end users attend office hours for support and implementation tips and ideas
Day 90-180
- Teacher plans for continued usage regularly (ie. 5 or more days over a month)
- SAM Superstar who will engage in surveys, success stories, and advocate programs
- Check-in meeting with customer contact or email to track goals
- Newsletter resources sent monthly
Day 180-365
- Teacher plans for continued usage regularly (ie. 5 or more days over a month)
- SAM Superstar who will engage in surveys, success stories, and advocate programs
- Check-in meeting with customer contact or email to track goals
- Newsletter resources sent monthly
In-person professional development sessions are informative and fun!
Implement SAM Labs Solutions with confidence and ease!
To ensure that success at the highest level, we offer professional development courses to cultivate educators’ knowledge, skills and mindsets preparing them to lead STEAM and Coding initiatives in their classrooms, libraries, clubs and makerspaces.
Professional Development sessions are offered asynchronously through Thinkific, a la carte, and combined for half or full-day sessions, so teachers can work through the sessions at their own pace. We also offer live, in-person full day sessions. At the end of each level, teachers can choose to become a SAM Labs certified educator with a short assessment.