Privacy Policy

Last updated: June 9, 2026

SAM Labs Inc. ("SAM Labs," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, purchase or use our products and services, or interact with SAM Labs online.

This Privacy Policy applies to SAM Labs websites, marketing pages, forms, communications, and related online services that link to this policy. Additional terms may apply to specific products, services, or school agreements.

1. Information We Collect

We may collect the following types of information:

• Contact information, such as name, email address, phone number, school or organization, job title, and country.
• Account information, if you create or access an account, such as login details, user ID, school affiliation, classroom or group information.
• Educational or product-use information, such as lesson activity, projects, usage logs, device interactions, support requests, and related service data.
• Transaction and order information, such as billing details, shipping address, purchase history, and payment-related information. Payment processing may be handled by third-party providers.
• Technical information, such as IP address, browser type, device type, operating system, referring URLs, pages visited, timestamps, and cookie or similar tracking identifiers.
• Communications, such as messages you send to us through forms, email, support channels, surveys, events, or other interactions.

We do not intentionally collect more personal information than is reasonably necessary for the purposes described in this Privacy Policy.

2. How We Use Information

We may use personal information to:

• Provide, operate, maintain, and improve our websites, products, and services.
• Respond to inquiries, demo requests, support requests, and customer communications.
• Process purchases, shipments, billing, returns, and related customer service.
• Manage school, teacher, administrator, reseller, or partner relationships.
• Provide access to educational products, software, lessons, and related features.
• Personalize and improve the user experience.
• Send service updates, administrative messages, and important notices.
• Send marketing communications where permitted by law, with the ability to opt out.
• Analyze website traffic, product usage, and service performance.
• Maintain security, prevent misuse, debug issues, and protect our rights and users.
• Comply with legal obligations and enforce applicable terms.

3. Cookies and Similar Technologies

We may use cookies, pixels, analytics tools, and similar technologies to operate our website, remember preferences, understand how visitors use our site, improve performance, and support marketing activities.

You can control cookies through your browser settings and, where available, through cookie preference tools on our website. Some features may not work properly if certain cookies are disabled.

4. How We Share Information

We do not sell student personal information.

We may share personal information in the following circumstances:

• With service providers that help us operate our website, host data, provide analytics, process payments, fulfill orders, deliver products, provide customer support, send communications, or perform other business functions.
• With schools, teachers, administrators, districts, or authorized educational institutions when information relates to their use of SAM Labs products or services.
• With resellers, distributors, logistics providers, or business partners where necessary to fulfill orders or support customers.
• With professional advisors, such as legal, accounting, insurance, or security advisors.
• If required by law, subpoena, court order, government request, or to protect our rights, safety, users, or the public.
• In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

Service providers are expected to use personal information only as needed to provide services to SAM Labs and to protect it appropriately.

5. Children's Privacy and Student Information

SAM Labs products may be used in educational settings. When our products or services are used by schools, teachers, districts, or other educational institutions, those institutions may provide or authorize the collection of student information.

For children under 13 in the United States, SAM Labs is committed to complying with the Children's Online Privacy Protection Act (COPPA) where applicable. In school settings, schools or teachers may provide consent on behalf of parents where permitted by law and solely for educational purposes.

We do not knowingly collect personal information from children under 13 outside of an authorized educational context without appropriate parental consent. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

We do not use student personal information for behavioral advertising, and we do not sell student personal information.

For more information about children's privacy, please see our Child Privacy Policy.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we become aware of a security incident affecting personal information, we will take appropriate steps as required by applicable law.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

When personal information is no longer needed, we will delete, de-identify, or anonymize it where appropriate.

8. Your Choices and Rights

Depending on where you live, you may have rights regarding your personal information, such as the right to access, correct, delete, or receive a copy of certain personal information, or to opt out of certain uses.

You may also unsubscribe from marketing emails by using the unsubscribe link in those emails or by contacting us.

To make a privacy request, contact us at info@samlabs.com. We may need to verify your identity before completing certain requests.

9. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws. These rights may include the right to know what personal information we collect, access or delete personal information, correct inaccurate information, opt out of certain processing, or appeal a decision regarding a privacy request.

SAM Labs does not sell student personal information. If we use technologies that may be considered targeted advertising or sharing under applicable state laws, we will provide any required choices or opt-out mechanisms.

To exercise applicable state privacy rights, contact us at info@samlabs.com.

10. International Users

SAM Labs Inc. is based in the United States. If you access our website or services from outside the United States, your information may be processed in the United States or other countries where we or our service providers operate.

Those countries may have data protection laws that differ from the laws of your country. Where required, we use appropriate safeguards for international transfers of personal information.

11. Third-Party Links and Services

Our website or products may contain links to third-party websites, services, integrations, or resources. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. If changes are material, we may provide additional notice where required by law.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

SAM Labs Inc.
1321 Upland Dr. PMB 17412
Houston, Texas, 77043
United States
Email: info@samlabs.com