SAM Labs ltd.

WEBSITE TERMS OF USE

PLEASE READ CAREFULLY BEFORE USING THIS WEBSITE.

This terms of use agreement (together with the documents referred to in it) (the “Terms of Use” or the “agreement”) is a legal agreement between you and SAM Labs Limited, Stonecross, Trumpington High Street, Cambridge, CB2 9SU, United Kingdom (“SAM Labs”, “us” or “we”) for use of our services and the purchase of products from us. This agreement applies to the use of SAM Studio and the associated SAM Labs applications (the “Applications”) and any other services provided by SAM Labs (“Services”). In order to access our Applications and Services, you must read, agree with and accept all of the terms and conditions contained in this agreement. This agreement is provided to you and concluded in English. You agree that any use by you of the Applications and/or Services shall constitute your acceptance of the agreement. We recommend that you store or print-off a copy of the agreement (including all policies) for your records. If you do not agree to the terms of this agreement, please refrain from using the Applications and/or Services. 

1. ACCESS AND USE OF SAM STUDIO

1.1. In consideration of you agreeing to abide by the terms of this agreement, we hereby grant to you a non-exclusive, non-transferable, access to your subscription for the duration specified in your order. 

1.2 Access to SAM Studio is permitted on a temporary basis for your educational purposes only and we reserve the right to withdraw or amend the service we provide on SAM Studio without notice. We will not be liable if for any reason SAM Studio is unavailable at any time or for any period.

1.3 From time to time, we may restrict access to some parts of SAM Studio, or our entire site, to users who have registered with us.

1.4 SAM Labs reserves the right to remove any content at any given time and for any duration without providing a reason or warning, unless such content is necessary to fulfil service requirements.

1.5 SAM Labs reserves the right  to remove any features or functionality at any given time and for any duration without providing a reason or warning, unless these features are necessary to fulfil service requirements.

1.6  As part of our security procedures, SAM Labs will provide access tokens and account-based access to specific users as per their subscription. You must treat such information as confidential, and you must not disclose it to any third party. These access keys should only be used for the intended user and should not be shared with other users.  Each user must have their own allocated access key in order to use SAM Studio.  Sharing these access keys is deemed a breach of these terms and conditions and may result in removal of an individual user or cancellation of an entire subscription. 

1.7 You are responsible for making all arrangements necessary for you to have access to SAM Studio. You are also responsible for ensuring that all persons who access SAM Studio through your internet connection are aware of these terms, and that they comply with them.

1.8 You must not misuse SAM Studio by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to SAM Studio, the server on which SAM Studio is stored or any server, computer or database connected to SAM Studio. You must not attack SAM Studio via a denial-of-service attack or a distributed denial-of service attack.

1.9  If you breach clause 1.6, you will be committing a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, we reserve the right to immediately cease your right to use SAM Studio. 

1.10  We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of SAM Studio or to your downloading of any material posted on it, or on any website linked to it.

1.11 SAM Studio may make available certain functionality through which you are able to post or send information, content and/or materials. For purposes of clarity, you retain ownership of any information, content and/or materials you submit through a Profile or a Forum or otherwise through SAM Studio (each, a “Submission”), subject to the terms and conditions of this Agreement. Any project you elect to submit through SAM Studio will be considered a Submission. For each Submission that you make available through or in connection with SAM Studio, you hereby grant to Company, the Affiliated Entities and their respective service providers and designees a worldwide, non-exclusive, transferable, sub-licenseable (through multiple tiers), royalty-free, fully paid up, perpetual, irrevocable right and license, without compensation to you (except to the limited extent set forth herein) or any third party: to use, reproduce, distribute, adapt (including without limitation edit, modify, translate, and reformat), create derivative works of, transmit, publicly display and publicly perform such Submission, in any format or media now known or hereafter developed, and for any purpose (including promotional purposes).

For each Submission, you represent and warrant that you have all rights necessary for you to grant the licenses granted in this section, and that such Submission, and your provision thereof to and through SAM Studio, comply with all applicable laws, rules and regulations and does not infringe the rights of any third party. If we determine at any time that you have violated the foregoing provision, we may immediately terminate your use of SAM Studio and this Agreement. You further irrevocably waive any “moral rights” or other rights with respect to attribution of authorship or integrity of materials regarding each Submission that you may have under any applicable law under any legal theory. We request this license and waiver to help ensure that we have all the rights we may need to provide the Services available throughSAM Studio.

1.12  We may (but have no obligation to) to monitor, evaluate, refuse to post, remove or alter Submissions before or after they appear on SAM Studio.  We may disclose any Submissions and the circumstances surrounding their transmission to anyone for any reason.

2. OTHER APPLICABLE TERMS

2.1 These Terms of Use refer to the following additional terms, which also apply to your use of SAM Studio and Applications and/or Services.

(a) our privacy policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using SAM Studio, you consent to such processing and you warrant that all data provided by you is accurate; and

(b) our child privacy policy which sets out the terms on which we process any personal data we collect from a child

(c) our cookie policy, which sets out information about the cookies on SAM Studio.

2.2 If you subscribe for any of our other services you will also have to agree to the terms that govern the service you have subscribed for.

3. YOUR CONDUCT

3.1 SAM Studio is designed and built for users of all ages, specifically  teachers and their students for educational purposes. 

3.2 You must not use SAM Studio in any way that causes, or is likely to cause, SAM Studio or access to it to be interrupted, damaged or impaired in any way.

3.3 You must not use SAM Studio for any of the following:

(a) for fraudulent purposes, or in connection with a criminal offence or other unlawful activity;

(b) to send, use or reuse any material that is (i) illegal, offensive, abusive, indecent, defamatory, obscene or menacing, and/or (ii) in breach of copyright, design, trade mark, confidence, privacy or any other right, and/or (iii) otherwise injurious to third parties, and/or (iv) objectionable, and/or (v) which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”; and

(c) to cause annoyance, inconvenience or needless anxiety.

4. YOUR INDEMNITIES AND UNDERTAKINGS

4.1 You agree that when using SAM Studio you will comply with all applicable laws and this agreement. In particular, but without limitation, you agree not to:

(a) use SAM Studio and/or any Applications and/or Services in any unlawful manner or in a manner which promotes or encourages illegal activity; or

(b) breach any law, statute, contract, or regulation;

(c) act in a manner that is obscene, defamatory, libellous, unlawfully threatening or unlawfully harassing;

(d) provide false, inaccurate or misleading information;

(e) use an anonymising proxy; or

(f) use SAM Studio and/or Applications and/or Services to attempt to gain unauthorised access to any computer network, server or system.

4.2 Notwithstanding clause 4.1, you agree to indemnify us in full and on demand from and against any loss, damage, costs or expenses which we suffer or incur directly or indirectly as a result of your use of SAM Studio and/or Applications and/or Services other than in accordance with this agreement or any applicable laws.

5. INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT

5.1 All content, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data and software included or used in SAM Studio is either the exclusive property of SAM Labs, its affiliates or its suppliers and is protected by national and international laws protecting intellectual property and other rights, or is otherwise used in accordance with copyright laws. 

5.2 All intellectual property rights, including, without limitation, all copyrights, database rights, rights in trade marks (except as specifically provided below in section 5.4), rights in designs, rights in know-how, rights in patents and inventions as well as all other intellectual or industrial property rights, relating to any information, content, materials, data or processes contained in SAM Studio and Applications belong to SAM Labs Ltd., its affiliates and/or its content suppliers. All such intellectual property rights of SAM Labs, its affiliates and/or its content suppliers are hereby reserved.

5.3 You may not extract and/or re-utilise parts of the contents of SAM Studio and/or Applications without SAM Labs’ express written consent. In particular, you may not utilise any data mining tools, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any parts of this website, without SAM Labs’ express written consent. You also may not create and/or publish your own database or Applications that features substantial parts of SAM Studio without SAM Labs’ express written consent.

5.4 Except where expressly stated to the contrary, all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on SAM Studio are in no way associated, linked or affiliated with SAM Labs. Any trade marks/names featured on SAM Studio are owned by the respective trade mark owners. Where a trade mark or brand name is referred to, it is used solely to describe or identify the products and/or services and it is in no way an assertion that such products or services are endorsed by SAM Labs.

6. LIMITATION OF LIABILITY

6.1 Nothing in these Terms of Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

6.2 To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to SAM Studio or any content on it, whether express or implied.

6.3 We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

(a) use of, or inability to use, SAM Studio and/or Applications; or

(b) use of or reliance on any content displayed on SAM Studio and/or Applications.

6.4 If you are a business user, please note that in particular, we will not be liable for:

(a) loss of profits, sales, business, or revenue;

(b) business interruption;

(c) loss of anticipated savings;

(d) loss of business opportunity, goodwill or reputation; or

(e) any indirect or consequential loss or damage.

6.5 Please note that we only provide SAM Studio for domestic and educational use. You agree not to use SAM Studio for any commercial or business purposes, unless explicitly given permission by SAM Labs (e.g., you are a reseller). We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 

6.6 We assume no responsibility for the content of websites linked on SAM Studio and/or Applications. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them. 

6.7 We assume no responsibility for the content of websites linking to or otherwise referencing SAM Studio and/or Applications. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

6.8 Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our terms and conditions of supply.

6.9 Nothing in these Terms of Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

6.10 To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the purchase of the Product, any content on it, whether express or implied.

7. LINKING TO SAM STUDIO

7.1 You may link to SAM Studio’s home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

7.2 You must not establish a link from any website that is not owned by you.

7.3 SAM Studio must not be framed on any other site. We reserve the right to withdraw linking permission without notice.

8. INDEMNITY

8.1 You agree to indemnify, defend and hold harmless SAM Labs, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of SAM Studio and/or Applications or your breach of these Terms of Use.

9. SUBSCRIPTION

9.1 The duration of your access to the use of SAM Studio is determined by the product you have purchased or otherwise defined by SAM Labs prior to the commencement of the subscription.  The subscription cannot be extended other than under exceptional circumstances by SAM Labs or by purchasing an additional subscription. 

9.2 SAM Labs will endeavor to provide continuous access and full functionality of SAM Studio and/or Applications and Services.  From time to time, it may be necessary to temporarily suspend delivery of services for technical, legal, or other reasons. In these instances, SAM Labs will communicate these interruptions as early as possible to users. SAM Labs is not liable for any consequences that occur due to disruptions to the delivery of services.  In no circumstances does a failure to deliver the service warrant any compensation or refund of subscription fees.  . SAM Studio and all content and software associated therewith, or any other features or functionalities associated with SAM Studio, are provided “as is” and “as available” with all faults and without warranty of any kind. SAM Studio does not guarantee, represent, or warrant that your use of SAM Studio will be uninterrupted or error-free. 

9.3 During a SAM Labs subscription period, it is possible to upgrade to a higher tier subscription.  Shifting to a higher tier subscription will commence a new subscription period with any residual subscription fees applicable to the new total subscription fees of the higher tier. It is not possible to move to a lower tier during a subscription period. At the end of a subscription period, a customer may choose any SAM Labs subscription for the subsequent subscription period. 

9.4 Changes to the Price and Subscription Plans. We reserve the right to change our subscription plans or adjust pricing for our service or any components thereof in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in these Terms of Use, any price changes or changes to your subscription plan will take effect following notice to you. 

9.5 No Refunds. Payments are nonrefundable and there are no refunds or credits for partially used membership periods. For additional information about our policy for refunds and returns please read our Terms of Sale.

9.6 SAM Labs does not operate with automatic renewals of your subscription. Any subscriptions will be explicitly agreed with the user prior to the commencement of the subscription period. 

9.7  Every SAM Labs subscription comes with a defined number of teacher and student users that are granted access to use SAM Studio and/or the Applications.  Exceeding the number of users by any means, including but not limited to sharing access keys, tokens, passwords, or other information or data constitutes a breach of terms of use and may result in removal of an individual user or cancellation of an entire subscription. 

10. Billing and Cancellation

10.1 Access to SAM Studio and/or Applications is typically granted on a twelve-month subscription basis, but may be granted on different terms defined by SAM Labs and agreed by the customers. The customer will be billed in accordance with terms agreed to with SAM Labs Sales representative(s). 

10.2 In the event where payment has not been received by SAM Labs as per the payment terms of the order, SAM Labs will grant a 30-day grace period and access will continue for all users on that subscription. If payment is received within this period, access will continue uninterrupted.  If payment is not received within this period, SAM Labs will suspend access until payment is received. Any days or time that access is suspended will not be reallocated to the user as an extension to the subscription but rather will be considered lost time. Upon payment, SAM Labs will promptly restore access to SAM Studio and Applications.  No data will be lost. Further implications of late payments can be found in the General Term of Sales.

10.3 Users have the right to cancel a subscription at any time. They will continue to have the right to use SAM Studio until the end of their subscription period.  No refunds will be granted for any unused subscription period. 

10.4 SAM Labs reserves the right to terminate an entire subscription or restrict access to any individual user for any reason, at any time, for any duration at their sole and absolute discretion without prior warning. 

11. NO RELIANCE ON INFORMATION

11.1 The content on SAM Studio and Applications is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on SAM Studio and/or Applications. 

11.2 Although we make reasonable efforts to update the information on SAM Studio, we make no representations, warranties or guarantees, whether expressed or implied, that the content on SAM Studio and/or Applications is accurate, complete or up-to-date.

12. CHANGES TO THESE TERMS

12.1 We may revise these terms of use at any time by amending this page.

12.2 Please check this page from time to time to take notice of any changes we made, as they are binding on you.

13. APPLICABLE LAW

13.1 These Terms of Use and any matter arising out of or in connection with it are to be construed in accordance with the laws of England and Wales. Each party irrevocably agrees to submit to the exclusive jurisdiction of the courts of England and Wales over any claim or matter arising from or in connection with this Agreement.

14. DATA BREACH RESPONSE PLAN 

14.1 In consideration of the unlikely data breach event, SAM Labs prepared the following response plan. 

1. Upon suspicion of the data breach event occurrence the internal  investigation takes place to confirm if this is security event.
2. If the security event is confirmed, the internal investigation team will confirm the scope of the breach event an if it involves protected data (e.g. code access vs customer data access)
   1. If the event does not involve protected data, SAM Labs will remediate and resume the service
   2. If the event does involve protected data, SAM Labs will notify customer, change passwords/ requests of password change for existing customers, collect data breach evidence and repair affected systems. Communication with customer should happen without unnecessary delay after the event involving protected data has been confirmed, no later than 3 working days after event confirmation. 

Terms and Conditions (Website)

SAM Labs ltd.

WEBSITE TERMS OF USE

PLEASE READ CAREFULLY BEFORE USING THIS WEBSITE.

This terms of use agreement (together with the documents referred to in it) (the “Terms of Use” or the “agreement”) is a legal agreement between you and SAM Labs Limited, Stonecross, Trumpington High Street, Cambridge, CB2 9SU, United Kingdom (“SAM Labs”, “us” or “we”) for use of our website, services and the purchase of products from us.. This agreement is provided to you and concluded in English. You agree that any use by you of the Website and/or the purchase of goods through the Website shall constitute your acceptance of the agreement. We recommend that you store or print-off a copy of the agreement (including all policies) for your records. If you do not agree to the terms of this agreement, please refrain from using the website.

1. ACCESS AND USE OF WEBSITE

1.1. In consideration of you agreeing to abide by the terms of this agreement, we hereby grant to you a non-exclusive, non-transferable, licence to use the Website on the terms of this agreement.

1.2 Access to the Website is permitted on a temporary basis for your private purposes only and we reserve the right to withdraw or amend the service we provide on the Website without notice. We will not be liable if for any reason the Website is unavailable at any time or for any period.

1.3 From time to time, we may restrict access to some parts of the Website, or our entire site, to users who have registered with us.

1.4 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms of Use.

1.5 You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these terms, and that they comply with them.

1.6 You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack.

1.7 If you breach clause 1.6, you will be committing a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, we reserve the right to immediately cease your right to use the Website.

1.8 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it, or on any website linked to it.

1.9 When you visit this Website and/or submit an order, you are communicating with us electronically and you agree that all agreements, notices, disclosures and other communications that we send to you electronically satisfy any legal requirement that such communications be in writing.

1.10 The Site may make available certain functionality through which you are able to post or send information, content and/or materials. For purposes of clarity, you retain ownership of any information, content and/or materials you submit through a Profile or a Forum or otherwise through the Site (each, a “Submission”), subject to the terms and conditions of this Agreement. Any project you elect to submit through the Site will be considered a Submission. For each Submission that you make available through or in connection with the Site, you hereby grant to Company, the Affiliated Entities and their respective service providers and designees a worldwide, non-exclusive, transferable, sub-licenseable (through multiple tiers), royalty-free, fully paid up, perpetual, irrevocable right and license, without compensation to you (except to the limited extent set forth herein) or any third party: to use, reproduce, distribute, adapt (including without limitation edit, modify, translate, and reformat), create derivative works of, transmit, publicly display and publicly perform such Submission, in any format or media now known or hereafter developed, and for any purpose (including promotional purposes).

For each Submission, you represent and warrant that you have all rights necessary for you to grant the licenses granted in this section, and that such Submission, and your provision thereof to and through the Site, comply with all applicable laws, rules and regulations and does not infringe the rights of any third party. If we determine at any time that you have violated the foregoing provision, we may immediately terminate your use of the Site and this Agreement. You further irrevocably waive any “moral rights” or other rights with respect to attribution of authorship or integrity of materials regarding each Submission that you may have under any applicable law under any legal theory. We request this license and waiver to help ensure that we have all the rights we may need to provide the Services available through the Site.

1.11. We may (but have no obligation to) to monitor, evaluate, refuse to post, remove or alter Submissions before or after they appear on the Site. If you specify, we will make a Project available only to other members of your Group. Notwithstanding the foregoing, we may disclose any Submissions and the circumstances surrounding their transmission to anyone for any reason.

2. OTHER APPLICABLE TERM

2.1 These Terms of Use refer to the following additional terms, which also apply to your use of the Website:

(a) our privacy policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using the Website, you consent to such processing and you warrant that all data provided by you is accurate; and

(b) our child privacy policy which sets out the terms on which we process any personal data we collect from a child

(c) our cookie policy, which sets out information about the cookies on the Website.

2.2 If you subscribe for any of our other services you will also have to agree to the terms that govern the service you have subscribed for.

3. YOUR CONDUCT

3.1 Our website is designed and built for users of all ages, specifically for teachers and their students for educational purposes.

3.2 You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way.

3.3 You must not use the Website for any of the following:

(a) for fraudulent purposes, or in connection with a criminal offence or other unlawful activity;

(b) to send, use or reuse any material that is (i) illegal, offensive, abusive, indecent, defamatory, obscene or menacing, and/or (ii) in breach of copyright, design, trade mark, confidence, privacy or any other right, and/or (iii) otherwise injurious to third parties, and/or (iv) objectionable, and/or (v) which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”; and

(c) to cause annoyance, inconvenience or needless anxiety.

4. YOUR INDEMNITIES AND UNDERTAKINGS

4.1 You agree that when using the Website and/or any products sold on our Website you will comply with all applicable laws and this agreement. In particular, but without limitation, you agree not to:

(a) use the Website and/or any products sold on our Website in any unlawful manner or in a manner which promotes or encourages illegal activity; or

(b) breach any law, statute, contract, or regulation;

(c) act in a manner that is obscene, defamatory, libellous, unlawfully threatening or unlawfully harassing;

(d) provide false, inaccurate or misleading information;

(e) use an anonymising proxy; or

(f) use the Website and/or any products sold on our Website to attempt to gain unauthorised access to any computer network, server or system.

4.2 Notwithstanding clause 4.1, you agree to indemnify us in full and on demand from and against any loss, damage, costs or expenses which we suffer or incur directly or indirectly as a result of your use of the Website and/or any products sold on our Website other than in accordance with this agreement or any applicable laws.

5. INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT

5.1 All content, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data and software included or used in the Website is the exclusive property of SAM Labs, its affiliates or its suppliers and is protected by national and international laws protecting intellectual property and other rights.

5.2 All intellectual property rights, including, without limitation, all copyrights, database rights, rights in trade marks (except as specifically provided below), rights in designs, rights in know-how, rights in patents and inventions as well as all other intellectual or industrial property rights, relating to any information, content, materials, data or processes contained in the Website belong to SAM Labs, its affiliates and/or its content suppliers. All such intellectual property rights of SAM Labs, its affiliates and/or its content suppliers are hereby reserved.

5.3 You may not extract and/or re-utilise parts of the contents of the Website without SAM Labs’s express written consent. In particular, you may not utilise any data mining tools, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any parts of this website, without SAM Labs’s express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this website without SAM Labs’s express written consent.

5.4 Except where expressly stated to the contrary, all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with SAM Labs. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to, it is used solely to describe or identify the products and/or services and it is in no way an assertion that such products or services are endorsed by SAM Labs.

6. LIMITATION OF LIABILITY

6.1 Nothing in these Terms of Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

6.2 To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Website or any content on it, whether express or implied.

6.3 We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

(a) use of, or inability to use, the Website; or

(b) use of or reliance on any content displayed on the Website.

6.4 If you are a business user, please note that in particular, we will not be liable for:

(a) loss of profits, sales, business, or revenue;

(b) business interruption;

(c) loss of anticipated savings;

(d) loss of business opportunity, goodwill or reputation; or

(e) any indirect or consequential loss or damage.

6.5 If you are a consumer user, please note that we only provide the Website for domestic and private use. You agree not to use the Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

6.6 We assume no responsibility for the content of websites linked on the Website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

6.7 Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our terms and conditions of supply.

6.8 Nothing in these Terms of Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

6.9 To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the purchase of the Product, any content on it, whether express or implied.

7. LINKING TO THIS WEBSITE

7.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

7.2 You must not establish a link from any website that is not owned by you.

7.3 This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

8. INDEMNITY

8.1 You agree to indemnify, defend and hold harmless SAM Labs, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of these Terms of Use.

9. RETURN POLICY

9.1 We want you to be 100% satisfied with your SAM Kit. All unopened kits, individual modules and other products are eligible for return within 30 days of receipt. The return of the item(s) must be authorised by SAM Labs prior to sending. We unfortunately cannot reimburse you for the cost of shipment. To read more about our return and exchange policy please follow our General Terms of Sale. 

10. FAULTY ITEMS

10.1 At SAM we work very hard to deliver the highest quality products to you. If your kit is faulty in any way please contact our support team on info@samlabs.com we will do our best to fix the issue or replace the kit. To read more about our warranty policy policy please follow our General Terms of Sale. 

11. CANCELLATION POLICY

11.1 Should you wish to cancel an order before it has been delivered, please let us know as soon as possible. Our aim is to have your order shipped on the day of purchase on orders made before 3pm BST, subject to stock availability. If we have already shipped your item please contact us to arrange a return and refund. Please note that not all products and services may be returnable and/or refundable. To find out more about the products and services that can or can not be canceled please follow our General Terms of Sale. 

12. NO RELIANCE ON INFORMATION

12.1 The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Website.

12.2 Although we make reasonable efforts to update the information on the Website, we make no representations, warranties or guarantees, whether expressed or implied, that the content on the Website is accurate, complete or up-to-date.

13. CHANGES TO THESE TERMS

13.1 We may revise these terms of use at any time by amending this page.

13.2 Please check this page from time to time to take notice of any changes we made, as they are binding on you.

14. APPLICABLE LAW

14.1 These Terms of Use and any matter arising out of or in connection with it are to be construed in accordance with the laws of England and Wales. Each party irrevocably agrees to submit to the exclusive jurisdiction of the courts of England and Wales over any claim or matter arising from or in connection with this Agreement.

15. DISCOUNT PROMOTIONS

15.1 From time to time, SAM Labs may offer a promotion discount. Promotion discounts and / or codes are available to end users only, and not to distributors or resellers. Promotions are limited to specific locations, products, time frames or quantities. Further information per promotion is available from info@samlabs.com on request. In all cases, SAM Labs may stop the promotion at any time at its absolute discretion. Sam Labs is not responsible for discounts and incorrect pricing that may be listed on external mediums that do not belong to SAM Labs. Should you seek a confirmation about the offer you obtained from the external sources, please email us at: info@samlabs.co